Customer Service Representative

6 days ago

Barnsley, Barnsley, United Kingdom AWD online Full time

Job Title: Customer Service Advisor / Technical Sales Administrator

Job Type: Full-Time, Permanent

Location: Office Based

Job Overview:

We are seeking a highly skilled and experienced Customer Service Advisor / Technical Sales Administrator to join our team at AWD online. As a key member of our sales team, you will be responsible for providing exceptional customer service and technical sales support to our clients.

Key Responsibilities:

  • Work closely with the sales coordinator to process sales and works through to production
  • Raise and process orders in a timely and accurate manner
  • Liaise with the production department to ensure smooth delivery of products
  • Respond to production queries and provide technical support as needed
  • Deal with incoming enquiries and provide sales support to existing and internal customers
  • Provide exceptional customer service and ensure high levels of customer satisfaction
  • Manage multiple projects and prioritize work to meet production deadlines
  • Assist colleagues with technical support and provide training as needed
  • Prepare after-sales support, delivery tickets, and other documentation as required

Requirements:

  • Previous experience within the steel processing / steel fabrication industry
  • A background in technical sales, sales administration, or order processing
  • A flexible and proactive attitude, with a high level of motivation
  • Excellent time management, communication, and organizational skills
  • Ability to work methodically and accurately, with strong numeracy and computer skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Excel, Word, and PowerPoint

Benefits:

  • Competitive salary dependent on experience
  • 26 days holiday plus bank holidays
  • Option to purchase additional holidays
  • Company pension
  • Access to health and wellbeing plan
  • Annual cycle to work scheme
  • On-site parking

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