Customer Engagement Officer
3 weeks ago
Customer Service Administrator, Permanent
Role: Customer Service Admin
Location: Barnsley
Salary: £23,300
Hours: 8.30am - 5.30pm (Monday - Thursday) & 8:30 - 4:30 (Friday)
Elevation Recruitment Group's Business Support division is pleased to announce an opening for the position of Customer Service Administrator within a manufacturing organization.
Key Responsibilities:
- Handle and oversee customer interactions concerning inquiries, complaints, and product information.
- Proactively address any issues, escalating them as needed, while managing customer expectations through clear communication of the situation, next steps, and possible outcomes.
- Accurately document and update all customer information and correspondence.
- Build and maintain effective relationships with subcontractors, site teams, and internal departments.
Ideal Candidate Profile:
- Proven track record of delivering outstanding customer service.
- Possesses a professional telephone demeanor and strong written communication skills.
- Demonstrates problem-solving abilities and can manage multiple issues simultaneously.
- Highly organized with the capability to prioritize and manage personal workload effectively.
If you believe this role aligns with your skills and experience, we encourage you to explore this opportunity further.
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