Customer Service Representative

4 days ago

Caerphilly, United Kingdom Brite Recruitment Ltd Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Brite Recruitment Ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and building strong relationships with our customers.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions that meet their needs.
  • Problem-Solving: Analyze and diagnose complex problems, and develop effective solutions to resolve them.
  • Communication: Communicate effectively with customers, both verbally and in writing, to ensure that their needs are met.
  • Time Management: Prioritize and manage multiple customer issues simultaneously, ensuring that all customers receive timely and effective support.
  • Continuous Improvement: Continuously improve processes and procedures to ensure that customer service is delivered to the highest standard.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably in a phone-based customer service environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize and manage multiple customer issues.
  • Problem-Solving Skills: Ability to analyze and diagnose complex problems, and develop effective solutions to resolve them.
  • Customer Focus: A warm and friendly disposition, with a passion for delivering exceptional customer service.

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