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Customer Service Advisor
Yolk Recruitment are partnered with a leading global company that specialises in Biotech. They are looking for a Customer Service Advisor which will be involved with the procurement side of the business.
The role is based within the Operations team and offers a competitive salary of £25,000 plus a comprehensive benefits package and it is onsite fulltime with a flexible shift pattern.
What You'll Be Doing
The successful candidate will play a crucial role in ensuring efficient order processing and effective communication across departments. Key responsibilities include:
- Order Processing : Efficiently handle inter-company orders received from sister companies.
- Collaboration : Act as a liaison between production, materials, stores departments, and product managers to streamline operations and meet customer requirements.
- Query Management : Serve as the central contact for all queries related to sales order confirmations and stock availability.
- Order Management : Oversee the entire process from order confirmation through to production and shipping.
- Communication : Maintain clear and professional communication with all relevant departments and stakeholders to ensure accurate and timely order fulfilment. Participate in meetings addressing production or supplier issues and keep relevant parties informed.
- Documentation : Ensure all orders and related documentation are accurately recorded and maintained.
- Problem Solving : Address and resolve any issues or discrepancies related to orders promptly and efficiently. Act as the main point of contact for customer service issues within the Microsoft Dynamics ERP system.
- Support : Assist with planning and procurement activities as needed to ensure smooth operations.
Essential Skills
The ideal candidate will possess:
- Experience : Previous experience in customer service, order processing, or a related field.
- Skills : Excellent communication and interpersonal skills, with strong organisational and multitasking abilities.
- Technical Proficiency : Proficient in Microsoft Office Suite (Word, Excel, Outlook). Experience with Microsoft Dynamics 365 is an advantage but not essential.
- Attention to Detail : A high level of accuracy and attention to detail in all tasks.
- Team Player : Ability to work collaboratively within a team environment and across multiple departments.
Interested candidates are encouraged to apply through Yolk Recruitment. If this role isn't right for you, we may have other opportunities. Please check our website for other potential roles and if you want a confidential chat, pop me an email to arrange.
Yolk Recruitment is an equal opportunities employer, embracing diversity and encouraging applications from all qualified candidates. Please note, due to the high number of applications, we cannot guarantee a response for every role. If you have not heard from us within 7 days, please check our website for more opportunities.
