Customer Service Representative

3 days ago

Caerphilly, United Kingdom Ecolab Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our dynamic team at Ecolab. As a key member of our customer-facing team, you will play a crucial role in ensuring exceptional customer experiences and satisfaction.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via various channels, providing accurate and comprehensive information regarding products, services, policies, and procedures.

  • Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.

  • Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.

  • Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.

  • Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.

  • Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.

  • Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information.

  • Adhere to established service level agreements (SLAs) and maintain a high level of professionalism, empathy, and courtesy in all customer interactions.

  • Contribute to a positive and collaborative team environment by actively participating in meetings, training sessions, and sharing knowledge and best practices with colleagues.

What's in it for You:

  • Enjoy a dynamic and fast-paced work environment that fosters growth and development.

  • Be recognized for meeting goals and contributing to the success of the team.

  • Sharpen your professional business acumen and develop your skills in customer service, communication, and problem-solving.

  • Work for a stable, growing, global Fortune 500 company that values diversity, equity, and inclusion.

  • Enjoy a comprehensive benefits package, including opportunities for advancement and professional growth.

Minimum Qualifications:

  • High school qualifications or equivalent.

  • Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook).

  • Experience using Customer Service software.

  • No immigration sponsorship available for this position.

Preferred Qualifications:

  • Ability to accurately type a minimum of 25 words per minute.

  • Ability to interact professionally with others and work independently in a fast-paced environment.

  • Prior experience utilizing a multi-line telephone system.

  • Strong problem-solving and interpersonal skills.

  • Excellent verbal and written communication skills.

  • Highly dependable team player.

  • Ability to prioritize workload and complete responsibilities on time.

Our Commitment to Diversity and Inclusion:

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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