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Customer Service Role Overview
We are seeking a highly skilled Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be instrumental in delivering exceptional customer experiences and ensuring a world-class level of service.
Key Responsibilities:
- Develop and maintain a thorough knowledge of our company's products and services.
- Communicate effectively with customers regarding orders, stock availability, delivery schedules, and sales history.
- Provide exceptional customer service by keeping customers fully informed about the status of their orders.
- Collaborate with various departments, including sales, technical services, production, and warehouse, to confirm the status of orders and resolve any customer complaints.
- Enter data into databases and business systems to maintain accurate customer records, track orders and deliveries, and generate sales reports and statistics.
- Uphold a professional attitude in all customer interactions.
- Participate in all training necessary to maintain the skills required for the role.
- Work safely and proactively with regard to all health and safety and environmental issues.
- Demonstrate a flexible attitude towards working additional hours to meet deadlines.
- Embrace new methods of working and new technology introduced by the company and undergo training as directed.
Requirements:
- A customer-first approach with a desire to provide top-notch service.
- Excellent team player with the ability to think on your feet and be resourceful.
- Strong resilience and capability to work well under pressure.
- Proficient conversational skills and a professional demeanor.
- High level of IT literacy with a focus on accuracy and attention to detail.
- Willingness to adapt to new methods and technologies.
What We Offer:
- Great career progression opportunities within a leading recruitment company.
- Hybrid working arrangements to balance work and personal life.
- Flexible working hours to accommodate individual needs.
- Free on-site parking for convenience.
- Competitive holiday entitlement, including bank holidays.
- A dynamic and supportive work environment.
