Customer Service Representative

3 weeks ago

Caerphilly, United Kingdom PHS Group Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Apprentice. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
  • Contribute to the continuous improvement of our customer service processes and procedures.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving and analytical skills.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to work independently and as part of a team.
What We Offer
  • A competitive salary of £15,500 per annum.
  • A comprehensive training program to develop your customer service skills and knowledge.
  • The opportunity to work in a dynamic and supportive team environment.
  • A range of benefits, including 23 days annual leave, pension scheme, and life assurance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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