Cruise Operations Coordinator

4 days ago


Birmingham, Birmingham, United Kingdom Travel Trade Recruitment Full time
About the Role

We are seeking an experienced Travel Consultant to join our Cruise Administration Team as a Cruise Administrator. As a key member of our team, you will be responsible for ensuring the smooth operation of our cruise bookings, from checking cruise bookings to ensuring that notifications from cruise lines are communicated to agents.

Key Responsibilities
  • Check cruise bookings loaded by colleagues have been loaded correctly using the Cruise Checklist
  • Invoicing of cruise bookings
  • Ensure that notifications received from cruise lines to advise of itinerary changes are communicated to agents
  • Ensure that online check-in is completed by agents so that tickets can be issued
  • Ensure that in teamwork ticket system that all cruise emails are actioned and filed appropriately
  • Loading of Web bookings into in-house systems
  • Issue tickets within given deadlines for all cruise bookings and ensure that all elements for the bookings are dispatched together
  • Keep knowledge of products and destinations sold up to date by attending training sessions, completing web-based training
  • Any bookings made on board by passengers have been administered correctly
  • Calls from agents regarding queries on bookings and amendments to bookings
Requirements

The successful candidate will be an experienced Travel Consultant who has specialized in cruise holidays and has excellent knowledge of cruise lines and their systems. You will need to be customer-focused and have excellent attention to detail.

What We Offer

This role is fully office-based and is available for 3 days a week (Wed, Thurs, Fri). We will consider full-time for the right candidate. You will receive a competitive salary up to £24,000 (FTE) depending on experience, with excellent company benefits.



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