Cruise Operations Coordinator

4 days ago


Birmingham, Birmingham, United Kingdom Travel Trade Recruitment Full time

Job Summary:

We are seeking an experienced Cruise Administration Specialist to join our team at Travel Trade Recruitment. As a key member of our Cruise Administration Team, you will be responsible for ensuring the smooth operation of cruise bookings, from loading to invoicing and ticketing.

Key Responsibilities:

  • Verify cruise bookings loaded by colleagues using the Cruise Checklist
  • Invoice cruise bookings in a timely manner
  • Communicate itinerary changes to agents and ensure online check-in is completed
  • Action and file cruise emails in the teamwork ticket system
  • Load web bookings into in-house systems
  • Issue tickets within deadlines and ensure all elements are dispatched together
  • Stay up-to-date with product knowledge and destinations sold by attending training sessions and completing web-based training
  • Administer bookings made on board and handle agent queries and amendments

Requirements:

The successful candidate will be an experienced Travel Industry Professional with a specialization in cruise holidays and excellent knowledge of cruise lines and their systems. You will need to be customer-focused and have excellent attention to detail.

Package:

This is a fully office-based role, working 3 days a week (Wednesday, Thursday, Friday). We consider full-time applications for the right candidate.

You will receive a competitive salary up to £24,000.00 (FTE) depending on experience, with excellent company benefits.


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