Customer Service Representative

2 days ago

Blyth, Northumberland, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a professional and courteous manner.
  • Efficiently manage deliveries, restocking shelves and maintaining a clean and organized store environment.
  • Work collaboratively with colleagues to achieve sales targets and maintain high standards of customer service.
  • Proactively identify opportunities to improve customer satisfaction and implement solutions to address any issues.
  • Participate in visual merchandising and product presentation to create an engaging and attractive store environment.

What We Offer

  • A competitive hourly pay rate, with additional pay for bank holidays and nights.
  • A generous benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and a pension scheme.
  • Opportunities for career progression and professional development, with a focus on supporting your growth and success.
  • A supportive and collaborative team environment, with a strong focus on teamwork and mutual respect.

Requirements

  • Previous experience in a fast-paced retail environment, with a focus on customer service and sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
  • A positive and proactive approach, with a focus on delivering exceptional customer service and achieving sales targets.

Why Join Lidl?

Lidl is a dynamic and fast-paced retail environment, with a strong focus on customer service and sales. As a Customer Assistant, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our store team. We offer a competitive salary, comprehensive benefits package, and opportunities for career progression and professional development. If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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