Technical Support Specialist

1 week ago

Peterborough, Peterborough, United Kingdom Busy Bee Recruitment Full time

Technical Support Specialist

We are seeking an experienced IT Support Engineer to join our small and friendly team at Busy Bee Recruitment.

This role will be 70% office based and 30% travelling to client sites to resolve issues which cannot be resolved remotely.

  • Investigate, diagnose and resolve technical incidents and service requests, escalating where necessary.
  • Travel to customer sites as required to resolve any issues that can't be fixed on a remote basis.

Requirements:

  1. Microsoft 365 Certified:
  2. MTA: Networking, Security and Windows Server Administration Fundamental exams.
  3. Experience of working within a service desk environment for at least 2 years.
  4. Previous experience in supporting and implementing client hardware and software.
  5. The ability to use, support and implement MS Office applications.
  6. Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Service and Active Directory & Windows Operating Systems.
  7. A strong understanding of IT Networking principles.
  8. Advanced knowledge of mobile phone devices, both Apple and Android + hardware such as printers and Bluetooth.

What We Offer:

  • 20 days holiday + 8 bank holidays
  • Free onsite-parking
  • Modern air-conditioned office space
  • Opportunity for growth
  • Relaxed and friendly team
  • Additional annual leave with length of service

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