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Technical Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Reed Technology Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at Reed Technology. As a Field Service Technician, you will be responsible for providing front-line technical support to users, addressing various technical issues related to hardware, software, and peripherals.

Key Responsibilities
  • Provide technical assistance to users via phone, email, or in-person
  • Identify and resolve technical issues related to hardware, software, and peripherals
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements
  • Strong technical knowledge and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.