Administrative Support Officer
3 weeks ago
Position Overview
The Animal and Plant Health Agency (APHA) is a remarkable organization where our employees are valued, empowered, and encouraged to express their true selves. We celebrate diversity and inclusion, recognizing that it fosters innovation and enhances decision-making. If you possess strong communication and problem-solving abilities and seek a role that offers variety and adaptability, we invite you to explore this opportunity.
We are currently seeking a dynamic individual for the position of Administration Officer within our Veterinary Investigation Centre. This role offers a chance to enhance your skills and advance your career while providing essential administrative support across various APHA teams.
Key Responsibilities
As part of a collaborative and supportive team, you will engage in a fast-paced and diverse role that requires excellent IT and organizational skills. Your adaptability will be crucial as you tackle various tasks as needed. You will work closely with a wide range of partners and build relationships with colleagues throughout the APHA.
Administrative Duties
- Manage a defined set of administrative processes, ensuring timely and accurate execution.
- Perform a variety of office administrative tasks, including submission bookings, report preparation, mailbox management, and data entry into APHA systems.
- Handle telephone inquiries, following up on unresolved issues and documenting call details accurately.
- Provide guidance and support on procedures to both internal and external stakeholders.
- Continuously assess and improve administrative procedures to enhance efficiency.
Customer Engagement
- Deliver exceptional customer service to stakeholders, delivery partners, and clients, understanding their needs and requirements.
- Coordinate with laboratories regarding test results and reports.
Candidate Profile
We are looking for candidates who possess the following essential skills and experience:
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and a strong level of IT literacy.
- Highly organized with a proactive approach to work.
- Ability to adapt positively to change.
- Customer service-oriented mindset.
- Attention to detail in data entry and document management.
- Effective verbal and written communication skills.
Flexibility in working hours may be required to address urgent tasks. The role is primarily office-based, with potential travel for training and meetings.
Organizational Values
During the selection process, we will evaluate candidates based on their ability to work collaboratively and make effective decisions.
Benefits
In addition to a competitive salary, APHA contributes towards your membership in the Civil Service Defined Benefit Pension scheme. We are committed to supporting your personal development through training and resources. Our benefits package includes generous annual leave, staff bonuses, recognition programs, salary sacrifice options, and employee discounts. We also offer additional days off for accrued extra hours and paid volunteering days each year. Our social committee organizes team-building events to foster a positive work environment.
At APHA, we prioritize the development of our employees' skills and capabilities. Upon joining, you will participate in an induction program designed to provide valuable insights into our organization and its policies. Your line manager will collaborate with you to establish your annual priorities and create a tailored performance and development plan.
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