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Office Administration Specialist

2 months ago


Bury St, Suffolk, United Kingdom Animal and Plant Health Agency Full time

Position Overview

The Animal and Plant Health Agency (APHA) is an exceptional organization where our employees are appreciated, empowered, and encouraged to express their true selves. We embrace diversity and inclusion, recognizing that it fosters innovation and enhances decision-making.
Are you eager to utilize your communication and analytical skills in a role that offers variety and adaptability?
Do you possess outstanding communication abilities?
Do you excel in a dynamic and evolving environment?
If so, we invite you to explore this opportunity.

We are currently seeking a motivated individual for the role of Administrative Support Officer within our Veterinary Investigation Centre.

This position presents a chance to enhance your skills and advance your career. Your primary responsibilities will encompass providing comprehensive administrative assistance across various APHA teams.

Key Responsibilities

You will be part of a collaborative and supportive team in a fast-paced, responsive, and diverse role. Strong IT and organizational skills are essential, along with the ability to adapt to different tasks as required. You will engage with a wide range of stakeholders and build relationships with colleagues throughout the APHA.

Administrative Duties

  • Manage a defined set of administrative processes, ensuring compliance with procedures and timely execution of tasks.
  • Perform various office administrative functions for both the immediate and broader team, including managing submissions, preparing reports, monitoring mailboxes, and accurately entering data into APHA systems.
  • Handle telephone inquiries, following up on unresolved issues. This includes processing and procedural tasks related to calls, such as documenting call details, updating databases, generating paperwork, and adhering to general administrative protocols.
  • Provide support and guidance to colleagues (internally and externally) regarding procedures.
  • Continuously assess and improve procedures within your work area to enhance efficiency.

Customer Engagement

  • Communicate effectively and deliver exceptional customer service to stakeholders, delivery partners, and clients, both internal and external, to understand their needs. This may involve coordinating with farmers and local veterinary practices for testing arrangements.
  • Collaborate with laboratories regarding test results and reports.

Candidate Profile

We are looking for candidates who possess the following essential skills and experience:

  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and a solid level of IT literacy.
  • Strong organizational skills.
  • Ability to adapt positively to change.
  • Customer service orientation.
  • Attention to detail in data entry and document management.
  • Effective verbal and written communication skills.
  • Proactive work approach.

Flexibility in working hours may be necessary to address urgent tasks or respond to specific situations. The role requires potential travel to various locations for training and meetings.

Core Competencies

During the selection process, candidates will be evaluated against the following competencies:

  • Collaboration
  • Decision-Making

Employee Benefits

In addition to a competitive salary, APHA contributes to your membership in the Civil Service Defined Benefit Pension scheme. We are committed to supporting your ongoing professional development through relevant training, as we prioritize the inclusion, support, and growth of our employees. Our benefits package includes generous annual leave, staff bonuses, salary sacrifice options, employee discounts, and recognition programs. Additional time off may be available for accrued extra hours, along with three paid volunteering days each year. We also have a social committee that organizes team-building and recreational events.

At APHA, we are dedicated to fostering the development of our employees' skills and capabilities. Upon joining, you will be welcomed into your new team through an induction program that provides valuable information about the civil service, our operations, and our policies. Your line manager will collaborate with you to set your priorities for the year, creating a tailored performance and development plan that aligns with your role.