Front Desk Coordinator

2 weeks ago

Winchester, Hampshire, United Kingdom University of Winchester Full time

**Job Summary**

The University of Winchester is seeking a highly organized and customer-focused individual to join our Main Reception team as a Receptionist. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting the team in a fast-paced environment.

**Key Responsibilities:**

  • Provide excellent customer service to students, staff, and visitors, responding to queries and resolving issues in a professional and courteous manner.
  • Manage the front desk, including answering phone calls, responding to emails, and handling correspondence.
  • Support the team in maintaining a high level of organization and efficiency, ensuring that all tasks are completed to a high standard.
  • Develop and maintain relationships with internal and external stakeholders, including students, staff, and external partners.
  • Contribute to the development and implementation of processes and procedures to improve front desk operations and customer service.

**Requirements:**

  • Excellent communication and interpersonal skills, with the ability to work effectively with people at all levels.
  • Proven experience in a customer-facing role, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • High level of organization and attention to detail, with the ability to maintain accurate records and files.
  • Ability to work flexibly, including evenings and weekends, as required.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • Access to a range of employee benefits, including a contributory pension scheme and free wellbeing events.

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