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Front Desk Associate
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Norton Park Hotel, Spa & Manor House. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a warm welcome to our hotel.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their queries and resolving any issues in a friendly and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Process payments and handle administrative tasks, such as answering phone calls and responding to emails.
- Work collaboratively with the hotel team to ensure seamless service delivery and high guest satisfaction.
What We Offer:
As a Receptionist at Norton Park Hotel, Spa & Manor House, you will enjoy a range of benefits, including:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Requirements:
To be successful in this role, you will need:
- A passion for customer service
- Experience working in a customer-facing role
- Conflict resolution skills
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
About Us:
Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features a range of amenities, including a pool, gym, steam room, sauna, and a relaxing Elemis spa. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.