Front Desk Associate

4 weeks ago


Winchester, Hampshire, United Kingdom Norton Park Hotel, Spa & Manor House Full time

Delivering Exceptional Guest Experiences

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist at Norton Park Hotel, Spa & Manor House.

About the Role

As a Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your key responsibilities will include:

  • Greeting guests and assigning rooms
  • Taking payments and handling administrative duties
  • Ensuring guest inquiries and complaints are resolved in a friendly and professional manner

What We Offer

We are proud to offer a range of benefits, including:

  • Free health club membership
  • Discounts across The QHotels Collection
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

Requirements

To be successful in this role, you will need:

  • A passion for customer service
  • Experience working in a customer-facing role
  • Conflict resolution skills
  • The ability to work under pressure and multi-task
  • Strong time management and organisational skills

About Us

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features a range of amenities, including a pool, gym, steam room, sauna, and a relaxing Elemis spa.

Our Commitment to Diversity and Inclusion

We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know.


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