Front Desk Associate
4 weeks ago
About the Role:
We are seeking a highly skilled and enthusiastic Receptionist to join our team at Norton Park Hotel, Spa & Manor House. As the first point of contact for our guests, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for all visitors.
Key Responsibilities:
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a friendly and professional manner.
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process payments, handle guest complaints, and maintain accurate records.
- Work collaboratively with the hotel team to ensure seamless guest experiences.
What We Offer:
As a valued member of our team, you will enjoy a range of benefits, including:
- Free health club membership (terms and conditions apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
Requirements:
To succeed in this role, you will need:
- A passion for delivering outstanding customer service
- Experience working in a customer-facing role
- Conflict resolution skills
- Ability to work under pressure and multitask
- Strong time management and organizational skills
About Us:
Norton Park Hotel, Spa & Manor House is a 4-star, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features a range of amenities, including a pool, gym, steam room, sauna, and a relaxing Elemis spa. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.
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