Front Desk Associate
2 days ago
About the Role:
We are seeking a highly skilled and customer-focused Receptionist to join our team at Norton Park Hotel, Spa & Manor House. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a warm and welcoming experience for all visitors.
Key Responsibilities:
- Provide exceptional customer service and ensure guest satisfaction throughout their stay
- Manage front desk operations, including check-in, check-out, and room assignments
- Process payments and handle guest inquiries and complaints in a friendly and professional manner
- Perform general administrative duties, such as data entry and filing
- Work collaboratively with the hotel team to ensure seamless service delivery
Requirements:
- Passion for customer service and a natural ability to build rapport with guests
- Previous experience in a customer-facing role, preferably in a hotel or hospitality environment
- Conflict resolution skills and ability to work under pressure
- Strong time management and organizational skills
What We Offer:
Norton Park Hotel, Spa & Manor House is a 4-star hotel located in Sutton Scotney, just outside Winchester. We offer a range of amenities, including a pool, gym, steam room, sauna, and Elemis spa. As a Disability Confident employer, we are committed to diversity, inclusion, and equal opportunities for all. We also proudly support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
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