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Front Desk Associate

2 months ago

Winchester, Hampshire, United Kingdom Norton Park Hotel, Spa & Manor House Full time

About the Role:

We are seeking a highly skilled and customer-focused Receptionist to join our team at Norton Park Hotel, Spa & Manor House. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:

  • Provide exceptional customer service and ensure guest satisfaction throughout their stay
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Process payments and handle guest inquiries and complaints in a professional and friendly manner
  • Perform general administrative duties, such as data entry and filing
  • Work collaboratively with the hotel team to ensure seamless service delivery

What We Offer:

As a Receptionist at Norton Park Hotel, Spa & Manor House, you will enjoy a range of benefits, including:

  • Free health club membership (T&Cs apply)
  • Discounts across The QHotels Collection
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development opportunities
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

Requirements:

To be successful in this role, you will need:

  • A passion for customer service
  • Experience working in a customer-facing role
  • Conflict resolution skills
  • Ability to work under pressure and multi-task
  • Strong time management and organisational skills

About Us:

Norton Park Hotel, Spa & Manor House is a 4*, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features a range of amenities, including a pool, gym, steam room, sauna, and a relaxing Elemis spa. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.