Technical Support Specialist

5 days ago

York, York City, United Kingdom boxxe Full time
About the Role

At boxxe, we're seeking a highly skilled Technical Support Specialist to join our Secure Services Team. As a key member of our team, you'll be responsible for delivering top-tier support to our managed service customers, configuring and maintaining systems, and ensuring high availability of infrastructure.

Key Responsibilities
  • System Administration: Administer and maintain computer networks, systems software, applications, and hardware configurations across diverse customer environments.
  • Cloud Management: Oversee, maintain, and patch Azure Stack Systems.
  • Disaster Recovery: Execute disaster recovery operations and data backups as needed.
  • Troubleshooting: Troubleshoot and resolve issues with hardware, software, and network systems.
  • System Monitoring: Monitor system performance proactively, making adjustments to optimize efficiency.
  • Infrastructure Management: Manage system and infrastructure monitoring for customers, ensuring high availability.
  • Security and Compliance: Implement security, backup, resilience, and disaster recovery strategies.
  • Documentation: Develop and update user guides and knowledge-based articles to enhance system efficiency and reduce manual intervention.
  • Collaboration: Collaborate with vendors and boxxe technical staff to resolve problems.
  • On-Call Support: Participate in the after-hours on-call rotation.
Requirements
  • Technical Expertise: Proven working experience in installing, configuring, and troubleshooting Windows and Linux based environments.
  • Cloud Knowledge: Good cloud knowledge, preferably in Azure/Azure Stack.
  • Virtualization and Containerization: Experience with virtualization and containerization (e.g., VMware, Hyper-V).
  • Monitoring Systems: Experience with monitoring systems (e.g., Logic Monitor, SolarWinds, PRTG etc.).
  • Networking Knowledge: Good networking knowledge and experience of OSI (Open Systems Interconnection) network layers, TCP/IP.
  • Enterprise Hardware: Experience of typical enterprise level hardware vendor solutions (e.g., Compute, Storage, LAN, WLAN, EUC).
  • Documentation Skills: Experience of producing quality support documentation.
  • Certifications: Desirable vendors certifications include: CCNA, MCSA, VCP or similar.
About boxxe

At boxxe, we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices.

boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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