Technical Support Specialist

4 weeks ago


York, York City, United Kingdom Elevation Recruitment Group Full time £30,000 - £35,000
Technical Support Specialist

Location: Hybrid

Salary: £30,000 - £35,000

Elevation Recruitment Group is collaborating with a prominent organization in the York area to find a skilled Technical Support Specialist.

Key Responsibilities:
  • Oversee the IT onboarding process for new employees, manage role transitions, and handle offboarding procedures.
  • Address incoming support requests, coordinating with end users and IT vendors.
  • Deliver assistance to users across all levels of the organization, both on-site and remotely.
  • Conduct routine maintenance to ensure the functionality of video conferencing and other end-user devices.
  • Execute computer setups, provide support, perform repairs, and troubleshoot issues.
  • Facilitate the creation of user accounts and assist with software-related challenges.
  • Configure and resolve issues with mobile phones and tablets.
  • Support the operation of Teams Meeting Rooms.
Required Skills & Experience:
  • Proven experience in both local and remote technical support.
  • Expertise in configuring and troubleshooting Windows 10 and 11 operating systems.
  • Familiarity with Mobile Device Management, especially for Apple products.
  • Experience working within a Managed Service Desk environment.
  • Understanding of Office 365 client-side functionalities.
  • Knowledge of Asset Management principles.
  • ITIL Foundation v4 certification is preferred.
  • Experience with Microsoft Teams Room systems.
  • Network troubleshooting capabilities for both Wi-Fi and LAN connections.
  • A valid UK driving license and access to a vehicle are necessary due to travel requirements.


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