Operations Supervisor

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GLL Full time

GLL is seeking a part-time Operations Supervisor to enhance our team. In this role, you will embody a passion for the leisure sector. The responsibilities of an operations supervisor are diverse, ranging from opening the facility and preparing for the day to managing inventory and ensuring customer satisfaction. As the day progresses, you will oversee the smooth operation of the gym, trampoline park, soft play area, café, and other amenities while addressing customer inquiries and leading your team effectively.

This position requires quick thinking, composure under pressure, and strong interpersonal skills, making it an excellent opportunity for those looking to advance in the leisure industry.

Key Responsibilities:

  • Maintain a proactive and positive demeanor.
  • Uphold a professional image of the facility to patrons and the community by delivering exceptional service.
  • Assist guests in utilizing the amenities and promote maximum engagement with the Centre.
  • Prepare spaces and equipment for scheduled activities as necessary.
  • Oversee the daily operations and service of the facility, ensuring security, cleanliness, customer oversight, and equipment maintenance.
  • Implement all safety protocols effectively.
  • Maintain efficient operational systems and collaborate with management to enhance energy conservation and resource efficiency.
  • Supervise all staff on duty, delegating tasks appropriately and fulfilling additional responsibilities as required.
  • Ensure effective supervision of team members and adherence to all personnel management procedures (e.g., recruitment, attendance tracking, qualification upkeep, performance reviews, disciplinary actions).

GLL offers a variety of benefits for its employees:

  • A values-driven organization.
  • Opportunities for learning and development to support career growth.
  • Competitive pension schemes.
  • Discounted gym memberships for you and your partner.
  • A permanent full-time position.
  • Industry-leading compensation.
  • Opportunity to join the GLL Society, contributing to organizational decisions and participating in social events.
  • Exclusive discounts on vacation properties.
  • Health assurance programs.
  • Comprehensive training with both practical and theoretical components.
  • Discounts at numerous retailers (GLL Extras).
  • Discounts on various gift experiences.
  • Cycle-to-work scheme.
  • Complimentary eye tests and reduced rates on eyewear.

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