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Operations Supervisor

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GLL Full time

GLL is seeking a part-time Operations Supervisor to enhance our team at the Newcastle Trampoline Park & Gym. As an Operations Supervisor, you will have a genuine enthusiasm for the leisure sector. This role is diverse, encompassing responsibilities from opening the facility and preparing for the day to managing supplies and ensuring an exceptional experience for our patrons. Throughout the day, you will oversee operations, address customer inquiries, lead your team, and ensure the smooth functioning of the gym, trampoline park, soft play area, café, and other amenities. Your personal growth is a priority, and we will provide training to refine your skills in this multifaceted role.

Successful candidates will be quick thinkers, composed under pressure, accountable, and naturally engaging with individuals from various backgrounds; this is your opportunity to advance as an Operations Supervisor.

Key Responsibilities:

Maintain a proactive and positive demeanor. Uphold a welcoming and professional image of the facility to customers and the community. Assist patrons in utilizing the amenities and promote maximum engagement with the Centre. Prepare spaces and equipment for scheduled activities as necessary. Oversee the efficient management of daily operations, ensuring security, cleanliness, customer supervision, and equipment maintenance. Ensure compliance with all safety protocols. Support management in implementing improvement strategies for energy efficiency and resource optimization. Supervise all staff on duty, effectively delegating tasks and fulfilling additional responsibilities as required. Ensure all team members are properly managed and that all personnel procedures are followed (e.g., recruitment, attendance tracking, qualification maintenance, performance reviews, disciplinary actions, etc.).

GLL, as a charitable social enterprise owned by its staff, offers a variety of benefits for employees:

A values-driven organization. Opportunities for learning and development to support career progression. Competitive pension schemes. Discounted gym memberships for you and your partner. Full-time permanent positions available. Industry-leading compensation. Opportunities to join the GLL Society, contributing to organizational governance and participating in social events. Exclusive discounts on vacation villas and ski chalets. Health assurance programs. Career pathways and professional development opportunities, including practical and theoretical training. Discounts at numerous retailers (GLL Extras). Discounts on various gift experiences. Discounts on spa treatments and related products. Ride-to-work scheme. Complimentary eye tests and reduced rates on eyewear.