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Operations Supervisor

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GLL Full time

GLL is seeking a part-time Operations Supervisor to enhance our team. In this role, you will embody a strong passion for the leisure sector. The responsibilities of an operations supervisor are diverse; you may find yourself performing tasks ranging from opening the facility and preparing for the day, to managing inventory and ensuring customer satisfaction. Once operations are underway, you will oversee daily activities, address customer inquiries, lead your team, and ensure the smooth functioning of the gym, trampoline park, soft play area, café, and other amenities. Your personal growth is equally important, as we will provide training to refine your skills in this multifaceted operations supervisor position.

Operations supervisors are quick thinkers, composed under pressure, accountable, and adept at interacting with individuals from various backgrounds; this is your opportunity to advance in your career.

Key Responsibilities:

Maintain a proactive and positive demeanor. Uphold a professional image of the facility to customers and the community by delivering a welcoming and efficient service. Assist patrons in utilizing the amenities and encourage maximum engagement with the Centre. Prepare spaces and equipment for scheduled activities as necessary. Oversee the effective management of daily operations, ensuring security, cleanliness, customer oversight, and equipment inspections are consistently upheld. Ensure compliance with all safety protocols. Maintain effective housekeeping practices and support management in implementing improvement strategies for resource efficiency. Supervise all staff on duty, efficiently distributing tasks and performing additional responsibilities as required. Ensure all team members receive proper supervision and that all personnel management processes are effectively executed within the team (e.g., recruitment, attendance tracking, qualification management, performance reviews, disciplinary actions, etc.).

As a charitable social enterprise owned by its staff, GLL offers a comprehensive range of benefits for its employees:

A values-driven organization. Opportunities for learning and development to support career progression. Competitive pension schemes. Discounted gym memberships for you and your partner. A permanent full-time position. Industry-leading compensation. Opportunity to join the GLL Society and participate in organizational decisions along with associated social events. Exclusive discounts on our properties in Portugal. Exclusive discounts on our ski lodges in Bulgaria. Health assurance benefits. Career pathways and professional development opportunities are just the beginning. To ensure you excel, we provide training that includes both practical and theoretical components. Discounts at thousands of retailers (GLL Extras). 25% off experiences from Red Letter Days. 25% off gifts from Buy A Gift. 20% off spa treatments and related products. Ride-to-work scheme. Complimentary eye tests and discounted eyewear.