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Café Operations Supervisor

3 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Chartwells - Universities Full time
Café Operations Supervisor

We are seeking a dedicated Café Operations Supervisor to support our Catering Manager in ensuring the efficient management of catering services within our university campus.
As a Café Operations Supervisor, your primary focus will be on delivering an exceptional dining experience. In return, you will have opportunities for career advancement with a company that values its workforce, celebrates diversity, and acknowledges employees who excel in their roles.
This position is contracted for 40 hours per week, spanning 5 days out of 7, primarily from Monday to Friday, unless special events necessitate weekend availability. The operational hours of the café range from 7 AM to 5:30 PM, with shifts scheduled accordingly for opening and closing.
Could you bring your enthusiasm to our campus? Here’s what you need to know before applying:
Key responsibilities include (please refer to the detailed job description for a comprehensive list of duties):
  • Ensure daily completion of financial transactions, inventory counts, deliveries, and orders for the café.
  • Address till discrepancies and implement corrective actions.
  • Ensure proper labeling of products and adherence to allergen protocols.
  • Conduct daily team briefings to equip staff with essential information for optimal performance.
  • Perform stock takes as necessary.
  • Inspire and motivate teams to take pride in their service delivery.
  • Identify ongoing training needs to foster continuous improvement.
  • Work efficiently to minimize waste, documenting any waste in the appropriate systems.
  • Ensure stock rotation aligns with company standards to enhance commercial performance and reduce waste.
  • Adhere to all company profit and protection policies and procedures.
  • Comply with food handling and hygiene standards.
  • Follow health and safety regulations.

Our ideal Café Operations Supervisor will:
  • Be focused on customer service.
  • Exemplify company values of integrity, respect, and fairness.
  • Be passionate about providing outstanding food and service.
  • Support colleagues and foster teamwork.
  • Be willing to assist team members with various tasks across different units.
  • Adhere to all company/client policies and procedures at all times.
  • Complete all required training sessions within designated timeframes.

Essential qualifications include:
  • Previous experience in a supervisory role, managing a frontline team.
  • Ability to thrive under pressure in a fast-paced environment while maintaining a positive demeanor.
  • Experience liaising with onsite stakeholders.
  • Demonstrated initiative, confidence, and problem-solving skills when interacting with colleagues and customers.
  • Attention to detail, ensuring compliance with company standards.

Desirable qualifications include:
  • Prior supervisory experience in catering or hospitality.
  • Experience as a barista.
  • Proficiency in Microsoft applications, including Outlook, Teams, and Excel.

We recognize and reward your hard work with a comprehensive benefits package that includes:
  • Complimentary meal during shifts.
  • Free access to on-site gym facilities.
  • Exclusive travel discounts with various providers.
  • Grocery discounts at major retailers.
  • Quick access to a Digital GP for you and your immediate family, along with additional healthcare benefits.
  • Discounted cinema tickets.
  • Regular updates on the best discounts and savings available.
  • Cash rewards for spending, redeemable at numerous brands.
  • Free wellness, mindfulness, and exercise classes.
  • Ability to share discounts and offers with friends and family.
  • Contributory pension scheme.
  • Opportunities for career growth through our Career Pathways and MyLearning programs.

As part of Compass Group UK&I, Chartwells is a leading provider of catering and support services to the education sector. For over 25 years, Chartwells has been dedicated to helping those in education foster healthy lifestyles and strong minds. Each week, we serve millions of nutritious and delicious meals to students across various educational institutions throughout the UK.
Compass Group UK&I is committed to creating a workplace where everyone can be themselves and have equal opportunities for career advancement. We strive to cultivate a culture that respects and embraces diverse talents, beliefs, backgrounds, and abilities, ensuring that all colleagues feel valued and can reach their full potential.