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Operations Supervisor

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom GLL Full time

GLL is seeking a part-time Operations Supervisor to enhance our team. In this role, you will demonstrate a strong enthusiasm for the leisure sector. The responsibilities of an operations supervisor are diverse, ranging from opening the facility and preparing it for the day, to managing inventory and ensuring customer satisfaction. As the day progresses, you will oversee the smooth operation of the gym, trampoline park, soft play area, café, and other amenities while addressing customer inquiries and leading your team effectively.

Your personal growth is equally important, and we will provide training to help you develop your skills in this multifaceted role.

Operations supervisors are quick thinkers, composed under pressure, accountable, and adept at engaging with individuals from various backgrounds; this is an excellent opportunity to advance your career.

Key Responsibilities:

Maintain a proactive and positive demeanor. Uphold a favorable image of the facility by delivering a welcoming, supportive, and professional service. Assist patrons in utilizing the amenities and encourage maximum participation in activities. Prepare spaces and equipment for scheduled sessions as necessary. Oversee the daily operations and services of the facility, ensuring security, cleanliness, customer oversight, and equipment maintenance. Ensure adherence to all safety protocols. Support management in implementing improvement plans for energy efficiency and resource optimization. Supervise all staff on duty, effectively delegating tasks and performing additional responsibilities as required. Ensure all team members are properly supervised and that all personnel management procedures are followed (e.g., recruitment, attendance tracking, qualifications, performance reviews, disciplinary actions, etc.).

As a charitable social enterprise owned by its staff, GLL offers a comprehensive range of benefits for its employees:

A values-driven organization. Opportunities for learning and development to foster career growth. Competitive pension schemes. Discounted gym memberships for you and your partner. Permanent full-time positions available. Industry-leading compensation. Opportunity to join the GLL Society, contributing to organizational governance and participating in social events. Exclusive discounts on vacation properties. Discounts on ski accommodations. Health assurance programs. Comprehensive training programs that include both practical and theoretical components. Discounts at numerous retailers (GLL Extras). Additional discounts on various experiences and products. Cycle-to-work scheme. Complimentary eye examinations and reduced rates on eyewear.