Key Account Administrator

3 weeks ago

Hitchin, Hertfordshire, United Kingdom dormakaba Full time

We are seeking a dedicated and detail-oriented Administrator to become a vital part of our National Account Department, assisting the Internal Account Managers with a diverse array of responsibilities related to our prominent customer accounts across the UK.

A role of significance: Your Responsibilities

We require a skilled administrator capable of managing various tasks associated with the oversight of our key customer accounts within the UK sector. Many of these clients are well-known brands, and their expectations are high, necessitating a responsible individual who is eager to take charge of these accounts to ensure we consistently meet their needs.

Your duties will encompass all forms of communication with these clients, including collecting performance data, processing orders and quotations, generating reports, preparing and verifying invoices, and addressing billing inquiries using the clients' online reporting systems or our internal platforms. Additionally, you will assist with incoming calls to the department.

We are looking for someone who is organized, methodical, and possesses a keen eye for detail, capable of managing multiple tasks accurately and efficiently on a daily basis. This position is ideal for those who thrive in a busy environment and enjoy collaborating with others, as well as tackling challenges and devising solutions.

A valuable experience: Your Qualifications

Prior experience managing customer portals and utilizing a CRM system, Proficient administration skills with MS Office applications. Confident in engaging with customers and colleagues alike.

A rewarding workplace: Our Benefits

25 Days Annual Leave plus Bank Holidays Holiday Purchase Scheme (the option to buy up to 3 additional days over 12 months) Enhanced Salary Sacrifice Pension Scheme (You contribute 3% of your salary, we contribute 6%) Life Assurance Healthcare Support, including an Employee Support and Assistance Programme Health & Wellbeing App including Digital GP Service Upon reaching the qualifying period, enhanced maternity and paternity benefits for eligible employees Access to LinkedIn Learning Employee Discounts scheme

Interested in joining us?

We encourage you to follow the link to apply online.

We look forward to your application

dormakaba Group is an equal opportunity employer committed to fostering diversity and inclusion. We actively promote equal opportunity for all applicants, irrespective of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other legally protected characteristics.

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