Head of Business Assurance

3 days ago

London, Greater London, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Head of Business Assurance at Howden Group Holdings. As a key member of our organization, you will play a critical role in ensuring the highest standards of business assurance and risk management across our operations.

Key Responsibilities

  • Develop and implement a comprehensive business assurance strategy that aligns with our company's goals and objectives.
  • Lead the File Review and Call Monitoring Teams to ensure objectives and business assurance delivery plans are met.
  • Define and coordinate file review and call monitoring approach to guarantee the highest standards, providing full reports of areas audited, potential areas of exposure, and recommendations for improvement.
  • Forecast reviews and manage associated resources, responding to specific emerging areas of need.
  • Iterative review of business assurance process, making recommendations for process improvement and driving implementation.
  • Review, share, and promote best practice.
  • Identify and report on poor practice and share repeated issues with all staff.
  • Coach staff, as required, in conjunction with line managers.
  • Act as a point of liaison across all Retail pillars/entities regarding business assurance matters.
  • Manage assigned projects and contribute to other projects as required.
  • Contribute towards the Business Assurance Framework, providing risk-based assurance to Governance Committees on adherence to regulatory expectations and internal standards.
  • Review and respond to queries raised by the Business.
  • Review and support in relation to Near Misses.
  • Provide advice and recommendations on how to improve/mitigate risks.
  • Prepare and circulate reports/committee packs, capturing all key information and highlighting risks, priorities, recommendations, and present findings to senior management teams.
  • Work with other teams within the Business to ensure that remedial action is addressed and monitored. Track identified actions, periodically assessing progress.
  • Provide updates on progress of remedial action plans to drive decision making and action.
  • Keep informed of all regulatory and legal changes that impact on the role.
  • Ensure up-to-date records are maintained at all times on business systems.
  • Respond appropriately to urgent issues as they arise.

Requirements

  • Commercial awareness and focus on the application of regulation within the insurance broking industry.
  • Broad knowledge of relevant legislation and regulations.
  • Broad knowledge and understanding of insurance principles, products, and services.
  • Will ideally have experience of operating in a compliance, monitoring, or audit environment.

What We Offer

We value diversity and are committed to creating an inclusive work environment. We offer a range of benefits, including a competitive salary, comprehensive training and development opportunities, and a supportive team environment.

About Us

Howden Group Holdings is a leading insurance broking company with a global presence. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.

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