Senior Software Support Specialist

1 day ago


Dunstable, Central Bedfordshire, United Kingdom Interface Recruitment UK Full time
About the Role

Our client, a leading independent software vendor, is seeking a senior software support specialist to join their team. The successful candidate will be responsible for delivering high levels of service and support to customers, working closely with the 2nd Line Support, Functional or Technical experts to resolve customer problems and prioritize follow-up actions.

Key Responsibilities
  • Maintain customer databases, including User Administration, User Permissions Updates, and allocation of Licenses.
  • Assist with Quality Assurance testing of software before release for delivery to customers.
  • Ensure all contact with a customer is recorded in the corporate CRM.
  • Occasionally assist other areas of the business to provide additional resources, such as Training, Sales Activities, or specialist consultancy.
What We Offer

The company offers a long-term career plan to settled and focused individuals who want a structured career path and the ability to move into different areas of the business, including upskilling and multi-skilling.

This is an excellent opportunity for a motivated and experienced software support specialist to join a dynamic team and contribute to the company's success.



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