Application Support Specialist
7 days ago
We are seeking a highly skilled Application Support Specialist to join our team. As a key member of our Application Support team, you will be responsible for providing exceptional support to our customers, ensuring they receive the best possible service.
Key Responsibilities:
- Provide timely and effective support to customers via various communication channels.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain in-depth knowledge of our software products and services.
- Assist with Quality Assurance testing and ensure all contact with customers is recorded in our CRM system.
- Be flexible and adaptable to assist other teams as needed.
Requirements:
- Previous experience in an Application Support team.
- Understanding of the Software Delivery Lifecycle and its dependencies.
- Knowledge of ISO 27001 / ITIL standards.
- Ability to work under customer SLA's and provide a dependable service.
About Us:
We are a leading provider of bespoke software solutions, with a strong reputation for delivering high-quality products and services. Our team is passionate about providing exceptional support to our customers, and we are looking for like-minded individuals to join us.
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