Application Support Specialist

2 days ago

Dunstable, Central Bedfordshire, United Kingdom Interface Recruitment UK Full time
Application Support Role

We are seeking a highly skilled Application Support Specialist to join our team. As a key member of our Application Support team, you will be responsible for providing exceptional support to our customers, ensuring they receive the best possible service.

Key Responsibilities:

  • Provide timely and effective support to customers, resolving issues and queries in a professional and courteous manner.
  • Work closely with the development team to identify and resolve software issues, ensuring minimal downtime and maximum customer satisfaction.
  • Assist with Quality Assurance testing of software before release to customers, ensuring it meets the highest standards.
  • Produce high-quality product-related material to assist customers in the effective operation of the system.
  • Ensure all customer interactions are recorded in our corporate CRM, maintaining accurate and up-to-date records.
  • Be flexible and adaptable, assisting Operations, Infrastructure, Projects, or Helpdesk Teams as needed.
  • Perform out-of-hours work on rare occasions to assist in conversions, software upgrades, or routine maintenance of services.

Requirements:

  • Previous experience in an Application Support Team.
  • Understanding of the Software Delivery Lifecycle and its dependencies.
  • Previous experience working within a software environment operating under customer SLA's.
  • Understanding of ISO 27001 / ITIL standards.

About Us:

We are a successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors. We offer a competitive salary, excellent pension scheme, and share option scheme, as well as a collaborative and dynamic work environment.

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