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Sales Support Coordinator
2 months ago
We are exclusively seeking a Sales Support Coordinator to become a vital part of our client's Equipment Sales Team. Our client is a prominent leader in their sector.
Joining this well-established organization means becoming part of a high-performing team characterized by kindness, support, and a balanced work ethic.
Success in this role requires exceptional interpersonal skills, the ability to manage multiple tasks simultaneously, and outstanding communication abilities, particularly over the phone.
This is a permanent position with a competitive starting salary.
Work Environment:
Our client offers a hybrid working model, where team members work three days in the office and the remaining days remotely.
Key Responsibilities:
The successful candidate will handle all administrative tasks related to sales within the equipment division. This includes:
- Processing inquiries and approvals while ensuring timely responses to both internal and external stakeholders.
- Documenting customer interactions accurately in the system.
- Creating precise customer quotations in alignment with performance metrics and sending them for approval.
- Managing all approved quotations to facilitate smooth job progression with meticulous attention to detail.
- Ordering necessary parts for installations.
- Closing out jobs within the designated timelines.
- Delivering exceptional customer service, consistently aiming to exceed expectations.
- Proactively coordinating with clients to schedule works.
- Managing client expectations in the event of equipment delays.
- Keeping clients informed about expected timelines and attendance.
- Accurately invoicing all calls and ensuring all installation documentation is received.
- Building strong relationships with engineers, installers, and suppliers to ensure seamless internal processes.
- Providing engineers with comprehensive job notes to ensure clarity on project scope.
- Supporting team members during peak workloads.
- Understanding how your responsibilities impact other areas of the business.
Candidate Profile:
The ideal candidate will possess:
- Strong organizational skills and a keen eye for detail.
- The ability to manage a busy workload with proven multitasking and prioritization skills.
- Excellent communication skills, particularly in client and contractor interactions.
- A proactive attitude and eagerness to contribute to team success.
- A reliable and adaptable work approach, capable of managing change effectively.
- Proficiency in IT.
- The ability to foster positive relationships with colleagues and clients to achieve optimal results.
- A methodical approach to planning.
- Resilience under pressure.
- Desirable administrative skills.
About Us:
Think Specialist Recruitment is an independent recruitment agency specializing in support staff across various sectors. We focus on permanent, temporary, and contract recruitment in areas such as administration, customer service, human resources, finance, sales support, marketing, and IT support.
