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Senior Business Support Specialist

2 months ago

Dunstable, Central Bedfordshire, United Kingdom Whitbread Full time £25,000
About the Role

This is a unique and varied customer-facing role that requires strong communication and problem-solving skills. As a Business Support Specialist, you will be the primary point of contact for our business customers, providing support and guidance on a range of topics.

Key Responsibilities
  • Customer Support: Provide timely and effective support to business customers, responding to queries and resolving issues in a professional and courteous manner.
  • Relationship Building: Develop and maintain strong relationships with key stakeholders across our business customers, understanding their needs and providing tailored solutions.
  • Product Knowledge: Have a strong understanding of our business products and services, including Business Booker and Business Account, and be able to explain the benefits and values to customers.
  • Commercial Awareness: Stay up-to-date with commercial trends and developments, and be able to advise customers on how our products and services can meet their business needs.
  • Team Collaboration: Work closely with the sales team to ensure seamless communication and support to customers.
What We Offer

As a Business Support Specialist at Whitbread, you will have the opportunity to work with a dynamic and ambitious team, supporting our business customers and helping to drive growth and expansion. You will also have access to a range of benefits, including:

  • Discounts: Enjoy up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands.
  • Professional Development: Receive training and development opportunities to help you grow and succeed in your role.