Business Support Specialist
3 weeks ago
The Premier Inn is a leading hospitality company in the UK and beyond, renowned for its exceptional customer service. We are seeking a highly skilled Business Support Executive to join our team, playing a vital role in delivering outstanding support to our business customers.
Key Responsibilities:- Provide exceptional customer service to business customers, responding to their queries and resolving issues in a timely and professional manner.
- Develop and maintain strong relationships with business customers, understanding their needs and preferences to deliver tailored support.
- Work closely with the sales team to ensure seamless customer onboarding and support, ensuring a smooth transition from sales to support.
- Collaborate with internal stakeholders to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Stay up-to-date with industry trends and developments, applying this knowledge to improve customer support and service delivery.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer queries simultaneously.
- Strong analytical and problem-solving skills, with the ability to resolve complex customer issues.
- Proficiency in Microsoft Office and other relevant software applications.
- A competitive salary and benefits package.
- Opportunities for career development and growth within the company.
- A dynamic and supportive work environment.
- Access to ongoing training and development opportunities.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates from all backgrounds and encourage those with disabilities to apply. We are committed to making reasonable adjustments to ensure that our recruitment process is accessible to all candidates.
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