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Business Development Support Specialist

1 month ago

Dunstable, Central Bedfordshire, United Kingdom Whitbread Full time

This is a unique customer-facing role that requires adaptability and strong communication skills. You will be responsible for supporting business-to-business accounts, developing relationships with key stakeholders, and providing exceptional customer service.

Key Responsibilities

  1. Support customers with business account queries, including new card requests, report access, and invoice downloads.
  2. Develop a strong understanding of our business products, including Business Booker and Business Account, and be able to explain their benefits to customers.
  3. Partner with account managers to meet with clients and build strong relationships.
  4. Manage customer complaints and queries in a professional and timely manner.

Requirements

  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent problem-solving skills and attention to detail.
  • Experience working in a customer-facing role, preferably in a business-to-business environment.