Rider Support Specialist
6 days ago
We're looking for a skilled Rider Support Specialist to join our team at United Wheels Inc.
About the Role: You will be responsible for providing excellent aftersales support to our riders, consumers, and retailers.
Key Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Provide assistance with bike assembly, adjustments, repairs, and other general bike-related queries.
- Work closely with the warehouse team to ensure a high level of aftersales service.
- Manage customer and consumer warranty part orders within existing warranty policies.
- Process online orders and transactions using PayPal or other third-party acquirers.
- Support the E-Commerce and Operations teams with order entry, internal logistics needs, and service inquiries.
- Contribute to the development and maturity of our Returns and Warranty process.
Requirements:
- A strong mechanical knowledge with 2-3 years' experience in a similar industry, in-depth bike product knowledge.
- Excellent customer service skills and excellent communication skills (verbal and written).
- Ability to work in a fast-paced, high-pressure environment.
- Work effectively in multiple and complex systems with a strong attention to detail and organization.
- A passion for our product and a willingness to learn new skills.
- Highly proficient in Microsoft Excel and Office, Salesforce and ERP are preferred but not essential.
What We Offer:
- Competitive salary, 25 Days Annual Leave.
- Permanent – full time.
- Annual Bonus, Pension.
- Staff purchase scheme.
- Hybrid working options.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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