Technical Support Specialist
7 days ago
Job Summary
We are seeking an experienced Technical Support Analyst to join our team at Revoco. As a key member of our IT department, you will be responsible for providing technical support across our entire IT estate.
Main Responsibilities
- Diagnose and troubleshoot complex hardware, software, and network issues reported by users.
- Collaborate with other IT teams to resolve complex technical issues and ensure smooth delivery.
- Document all support activities, including incident details, troubleshooting steps, and resolutions, in our ticketing system.
- Contribute to the development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures.
Requirements
- 3+ years of experience in a 3rd Line/Infrastructure Engineering role.
- 3 years' significant experience in a 2nd or 3rd line technical support role.
- Significant experience of working with Windows, macOS, and Android, Microsoft Intune, Azure, and O365.
- Proficiency in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals.
About Us
Revoco is a company that values innovation and sustainability. We are committed to making a positive impact on the world and are looking for passionate and dedicated individuals to join our team.
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