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ICT Technical Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time

Job Title: ICT Technical Specialist

Job Summary:

We are seeking a highly skilled ICT Technical Specialist to join our team at Tyman UK & Ireland. As an ICT Technical Specialist, you will be responsible for providing technical support and assistance to our employees across the UK and Ireland.

Key Responsibilities:

  • Provide technical support and assistance to employees on a wide range of IT-related issues, including hardware, software, and network connectivity.
  • Assist and support the IT Manager and wider team as required, ensuring seamless delivery of IT services.
  • Support with general hardware issues, including laptops, PCs, servers, printers, and other equipment.
  • Provide support for standard software, including Microsoft Office 365, SharePoint, and Windows 10/11.
  • Act as administrator for systems, including end-user backup systems, signature software, asset inventory, and auditing.
  • Ensure the IT support helpdesk is kept up to date and manage the system on a day-to-day basis.

Requirements:

  • Previous experience working in a 1st line IT support role or a relevant qualification in this field, such as CompTIA, CISCO, or Microsoft.
  • Good working knowledge of general Microsoft software and network connectivity, including TCP/IP, VPN, VLANs.
  • Experience of Windows server, Hyper-V, Cisco Meraki, Esxi, and Mimecast would be beneficial.
  • A flexible approach, with the ability to prioritize and work under pressure, to meet deadlines.

About Us:

Tyman UK and Ireland is a leading provider of security, comfort, and sustainability solutions for living and working spaces. We are committed to transforming the way people live and work through our expert touch. Our team is passionate about delivering exceptional service and support to our employees and customers.