Technical Support Professional

5 days ago


Wolverhampton, Wolverhampton, United Kingdom Adecco Full time
Job Summary

We are seeking a highly skilled ICT Support Specialist to join our team at Adecco. As an ICT Support Specialist, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities
  • Provide First and Second Line Support: Respond to and resolve technical issues and queries from clients in a timely and professional manner.
  • Ensure Digital and IT Services Meet Business Needs: Work with clients to understand their technical requirements and ensure that our digital and IT services meet their needs.
  • Monitor and Report Incident Trends: Analyze and report on incident trends to identify areas for improvement and implement solutions to prevent future issues.
  • Assist with Digital and IT Projects: Collaborate with the Service Support Manager to implement digital and IT projects and ensure their successful delivery.
  • Engage with Clients to Specify Requirements: Work with clients to understand their technical requirements and specifications.
Requirements
  • Technical Knowledge and Skills: Strong technical knowledge and skills in digital and IT systems, including desktop, laptop, tablet, mobile, and telephone systems.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills to work effectively with clients and colleagues.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills to identify and resolve technical issues.
  • Time Management and Organization Skills: Ability to manage time and prioritize tasks effectively to meet deadlines.
Working Arrangements

This is a temporary contract with Adecco, working on a Monday to Friday basis, 37 hours per week.



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