Technical Support Specialist

4 weeks ago

Wolverhampton, Wolverhampton, United Kingdom Adecco Full time £28,407

Are you a technology-oriented individual with a strong commitment to client satisfaction? Adecco is looking for a skilled Technical Support Specialist to become a vital part of our client's team in the healthcare sector.

In this role, you will serve as the primary point of contact for IT assistance, delivering exceptional support to end-users and ensuring their technical challenges are addressed efficiently.


Key Responsibilities:
1. Deliver high-quality, customer-centric technical assistance to personnel across various healthcare settings.
2. Take charge of support inquiries, ensuring timely resolution in line with departmental objectives.
3. Develop solutions for complex issues, ensuring user satisfaction.
4. Maintain the functionality of systems essential for healthcare professionals to provide excellent patient care.
5. Manage your workload effectively and take ownership of your responsibilities.

To thrive in this position, you will need:
1. Experience in a fast-paced customer service role.
2. Familiarity with ITIL best practices.
3. Proficiency in diagnosing and resolving technical issues accurately.
4. Experience in creating and deploying desktop images.
5. Strong communication skills and the ability to collaborate with diverse staff members. A degree or equivalent qualification in an ICT-related field is essential, along with relevant certifications such as Microsoft MCPIT and CompTIA Certified being advantageous.

Joining our client's team means being part of a supportive and collaborative environment where your efforts will be valued.

Alongside a competitive salary, you will have opportunities for professional development and skill enhancement within the organization.

If you are a motivated problem-solver with a meticulous approach, we encourage you to consider this opportunity to provide outstanding IT support to our client's staff.

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