Senior IT Service Desk Specialist
1 week ago
Job Summary:
The Royal Agricultural University is seeking a highly skilled Senior IT Service Desk Analyst to join its Digital Operations team. As a key member of the team, you will be responsible for delivering exceptional IT and audio-visual support services to the University community.
Key Responsibilities:
- Manage the workload of the team, providing second-line support and escalating issues to the Digital Operations Manager or Digital Architecture team as needed.
- Monitor progress and resolutions of all tickets, ensuring timely and effective issue resolution.
- Work closely with the Digital Operations Manager to develop and implement strategies for improving IT service delivery.
- Collaborate with other teams to ensure seamless integration of IT services across the University.
Requirements:
- Proven experience in supporting software and hardware installations, with a strong track record of investigating and resolving technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with staff, students, and other stakeholders.
- Sound practical and theoretical knowledge of digital systems, including hardware and software configurations.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A competitive salary and benefits package, including a 35-hour working week and generous annual leave entitlement.
- Opportunities for professional development and growth, with a focus on employee well-being and work-life balance.
- A dynamic and supportive work environment, with a strong commitment to diversity and inclusion.
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