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Senior IT Service Desk Analyst

2 months ago

Cirencester, Gloucestershire, United Kingdom Royal Agricultural University Full time
Job Overview

We are seeking a highly skilled and experienced Senior IT Service Desk Analyst to join our team at the Royal Agricultural University.

Key Responsibilities:

  • Provide technical support and assistance to staff and students via phone, email, and in-person.
  • Resolve IT issues and incidents in a timely and efficient manner.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Develop and maintain knowledge of IT systems and technologies.
  • Contribute to the development and implementation of IT policies and procedures.

Requirements:

  • Proven experience in a similar role, preferably in an educational or research institution.
  • Strong technical skills and knowledge of IT systems and technologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Professional development and training opportunities.