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Senior IT Service Desk Analyst

2 months ago

Cirencester, Gloucestershire, United Kingdom Royal Agricultural University Full time
Job Overview

We are seeking a highly skilled and experienced Senior IT Service Desk Analyst to join our team at the Royal Agricultural University.

Key Responsibilities:

  • Provide technical support and assistance to staff and students via phone, email, and in-person
  • Resolve IT issues and incidents in a timely and efficient manner
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain knowledge of IT systems and technologies
  • Contribute to the development and implementation of IT policies and procedures

Requirements:

  • Proven experience in a similar role, preferably in a higher education or research institution
  • Strong technical skills and knowledge of IT systems and technologies
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Access to the latest IT technologies and tools