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IT Service Desk Specialist

2 months ago

Cirencester, Gloucestershire, United Kingdom Siamo Recruitment Full time
Job Overview

We are working with a leading IT company based in the UK, a client who offers a range of services including Network, Cloud, Security, and Data Management. This exciting opportunity has arisen for a Service Desk Advisor to join their team.


Our client takes pride in providing a professional and collaborative approach to their customers, ensuring a best-in-class experience.


  • As a Service Desk Advisor, you will be the first point of contact for customers, providing technical support and resolving issues in a timely and efficient manner.
  • You will work closely with the IT team to identify and resolve technical issues, and provide solutions to customers.
  • Our client is looking for someone who is passionate about delivering excellent customer service, and has a strong technical background.


Key Responsibilities:

  • Provide technical support to customers via phone, email, and other communication channels.
  • Resolve technical issues in a timely and efficient manner.
  • Work closely with the IT team to identify and resolve technical issues.
  • Provide solutions to customers and ensure a high level of customer satisfaction.


Requirements:

  • Strong technical background, with experience in IT support.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.