Retention Product Coordinator

7 days ago

Bracknell, Bracknell Forest, United Kingdom Signet Recruitment and Retention Full time
Job Description

Are you a seasoned professional with a strong understanding of retail operations and a passion for delivering exceptional customer experiences?

Signet Recruitment and Retention is seeking a highly skilled Customer Retention Specialist to join our team, supporting our mission to drive customer loyalty and retention across our business.

Main Responsibilities:

  • Lead the daily management of our retention product portfolio, ensuring seamless execution and optimal performance.
  • Develop and implement strategies to maximize customer retention and satisfaction, driving business growth and revenue.
  • Collaborate with cross-functional teams to design and deliver innovative retention programs, leveraging market insights and customer feedback.
  • Monitor and analyze key performance indicators, identifying areas for improvement and implementing data-driven solutions.
  • Build and maintain strong relationships with our business partners, ensuring effective communication and alignment on retention goals.
  • Stay up-to-date with industry trends and best practices, applying knowledge to drive continuous improvement and excellence in customer retention.

Requirements:

  • Proven experience in retail operations, customer service, or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong business acumen, with a deep understanding of customer needs and market trends.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A collaborative team culture, with a focus on excellence and customer satisfaction.

Join our team and be part of a company that values customer loyalty and retention above all else.

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