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Customer Retention Specialist
2 months ago
Job Title: Customer Retention Specialist
Job Summary:
We are seeking a highly skilled Customer Retention Specialist to join our team at Signet Recruitment and Retention. As a key member of our organization, you will be responsible for managing a suite of retention products and services to maximize customer retention and loyalty.
Key Responsibilities:
- Manage the ongoing daily management of customer retention programs across Automobile, Motorcycle, and Power Products.
- Review and continuously improve the retention product portfolio to deliver on customer and service retention objectives.
- Maximize performance of the programs through the HME-UK field teams and ensure engagement and participation of the programs across the retailer networks.
- Set retention product retailer targets and track performance against targets.
- Drive continuous improvement initiatives to achieve targets and enhance performance via the field teams.
- Ensure marketing assets for the retention product range are relevant to support promotion and sales performance.
- Regularly review existing programs and suggest evolution of the program portfolio to deliver industry-leading customer propositions.
- Support the tender and contract process for all retention product business partners.
- Design and deliver workshops to develop retention product experts within our field teams.
- Maintain a thorough appreciation of FCA regulations, IP, and GDPR in the context of marketing, always supporting compliance.
Requirements:
- Understanding of retail Aftersales operations and environment.
- Advanced Excel skills.
What We Offer:
- 38,800 + 50/50 hybrid working + 35 hour week + private healthcare + car scheme for friends and family + 1pm finish on Fridays + so much more
