Customer Retention Specialist

4 days ago

Bracknell, Bracknell Forest, United Kingdom Signet Recruitment and Retention Full time
Job Description

Job Summary:

We are seeking a highly skilled Customer Retention Specialist to join our team at Signet Recruitment and Retention. As a key member of our organization, you will be responsible for managing our customer retention programs across various product groups, including Service Plans, Extended Guarantees, and Honda Insurance.

Main Responsibilities:

  • Lead the daily operational management of our retention product suite across all product groups for the UK market.
  • Develop and deliver monthly retention product performance reports to stakeholders.
  • Set retention product retailer targets and track performance against those targets.
  • Drive continuous improvement initiatives to achieve targets and enhance performance via our field teams.
  • Ensure marketing assets for our retention product range are relevant to support promotion and sales performance.
  • Regularly review existing programs and suggest evolution of the program portfolio to deliver industry-leading customer propositions.
  • Support the tender and contract process for all retention product business partners.
  • Design and deliver workshops to develop retention product experts within our field teams.
  • Maintain a thorough appreciation of FCA regulations, IP, and GDPR in the context of marketing, always supporting compliance.

Candidate Requirements:

  • Understanding of retail Aftersales operations and environment.
  • Ability to make sound recommendations based on facts and market research.
  • Advanced Excel skills.
  • Confident analytical skills.

What We Offer:

  • A competitive salary of £38,800.
  • A 50/50 hybrid working arrangement.
  • A 35-hour workweek.
  • Private healthcare.
  • A car scheme for friends and family.
  • A 1pm finish on Fridays.

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