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Customer Retention Specialist
2 months ago
About the Role:
Signet Recruitment and Retention is seeking a highly skilled Customer Retention Specialist to join our team. As a key member of our Service Retention & Customer Programmes Section, you will be responsible for the daily management of Honda customer retention programmes across Automobile, Motorcycle, and Power Products.
Key Responsibilities:
- Manage a suite of retention products, including Service Plans, Extended Guarantees, Honda Accident Assistance, Honda Insurance, and our Bodyshop Programme.
- Maximise performance of the programmes through the HME-UK field teams.
- Ensure engagement and participation of the programmes across the retailer networks.
- Set retention product retailer targets and track performance against targets.
- Develop and implement countermeasures to deliver set targets and drive improved performance.
- Create and deliver monthly retention product performance reports.
- Drive continuous improvement initiatives to achieve targets and enhance performance.
- Ensure marketing assets for the retention product range are relevant to support promotion and sales performance.
- Design and deliver workshops to develop retention product experts within our field teams.
Requirements:
- Advanced Excel skills.
- Ability to work in a hybrid environment (38/50 hours per week).
- Private healthcare and car scheme for friends and family.
- Flexible working hours, including a 1pm finish on Fridays.
