Automotive Aftersales Director

4 days ago


Leicester, Leicester, United Kingdom Pybus Recruitment Full time £80,000 - £100,000
Job Description

Job Title: Automotive Aftersales Director

Key Responsibilities:

  • Oversee the aftersales department, ensuring the highest levels of customer satisfaction and service efficiency.
  • Develop and implement strategies to drive aftersales performance, including parts and service sales.
  • Manage and mentor a team of skilled technicians and support staff, fostering a culture of continuous improvement.
  • Monitor and analyse key performance indicators, making data-driven decisions to enhance departmental performance.
  • Liaise with other departments to ensure seamless operations and customer experiences.

Essential Skills and Experience:

  • Proven experience in an aftersales managerial role within the automotive industry.
  • Strong leadership and team management capabilities, with a track record of driving performance improvements.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proficiency in using automotive management software and systems.
  • A customer-centric approach, with a commitment to delivering exceptional service.

About the Role:

Pybus Recruitment is seeking a highly skilled and experienced Automotive Aftersales Director to join our client's team in Leicester. As a key member of the management team, you will be responsible for driving the aftersales department's performance and ensuring exceptional customer satisfaction.

What You'll Achieve:

  • Lead a high-performing aftersales team, driving sales growth and customer satisfaction.
  • Develop and implement effective strategies to improve aftersales performance, including parts and service sales.
  • Collaborate with other departments to ensure seamless operations and customer experiences.
  • Monitor and analyse key performance indicators, making data-driven decisions to enhance departmental performance.

What We Offer:

A competitive salary package, comprehensive benefits, and the chance to work within a forward-thinking company that values innovation and excellence.



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